FAQs
Q - What makes OPSYS Systems stand out against other similar systems on the market?
A - All of our OPSYS Systems are carefully built to the highest quality possible. They undergo rigorous testing and quality control procedures and must all pass a series of technical and aesthetic evaluations before leaving our warehouse. With OPSYS You get amazing customer and technical support before you purchase a machine with us all the way through the machine's lifetime.
Q - Do you offer a price match?
A - Times are hard right now but gamers still wanting an OP standard from their gaming PCs - That's why we have created the 'OP=Value Guarantee'.
This is a company promise to match or beat the best price you can find ANYWHERE else for a like-for-like system spec, so you can buy with confidence knowing you are getting our notorious build quality but also the best value possible. If you have a quote on rival system with the same specs for a better price, send us an email and we will match or even beat it.
We don't think you should ever settle for less than OP - and now you don't have to.
Q - Can I purchase individual components?
A - Not at the moment, we specialise in the highest quality gaming computer systems, this may change in the future, however we do offer upgrade paths on machines purchased through us.
Q - Am I able to trade in my old system towards an OPSYS System?
A - This is not a service we offer.
Q - How much is delivery and how is the computer packaged?
A - Delivery is free of charge and is sent via DPD as our preferred delivery partner.
Q - Where are you located?
A - OPSYS HQ is located in Reddish, Stockport near Manchester.
Q - What payment methods do you accept?
A - We accept debit and credit cards, Stripe, World Pay, PayPal and Amazon Pay.
Q - How long do refunds take?
A - Once a refund has been processed, it should be back in your account within 3-5 working days.
Q - Where is my order?
A - All our OPSYS Systems are sent with GPS tracking. You will be able to view and find your tracking information within your OPSYS account in the 'My Orders' section or in the email you received confirming shipment of your purchase.
Q - How long does each stage take?
A - This can vary between systems; however, you can view the expected wait times on each of our product pages.
Q - How long does delivery take?
A - We offer next day delivery for UK mainland. Please allow up to 2-3 working days for Ireland/Northern Ireland/Scottish Highlands. 2-6 Working days for the rest of Europe.
Q - Can I choose my delivery date?
A - Yes you can select a delivery date when completing your order. Please contact us as soon as possible if this requires changing after your order is placed but be aware it may be too late to adjust your order if left for too long.
Q - How can I return my OPSYS System for a repair?
A - You can request a return by contacting our support team at [email protected] and our support staff will guide you through the returns process.
Q - How long does the process take?
A - Once we receive your machine, we will begin evaluating your case. The process can take up to two weeks depending on the severity of the issue and our stock availability depending on your RMA choice.
Q - How can I follow my RMA request?
A - By logging into your OPSYS account you will be able to see the most up to date information on your return.
Q - What parts of my OPSYS System can I upgrade?
A - Everything! We offer upgrades on any component within your machine even down to the wiring!
Q - How do I start an upgrade?
A - Please contact [email protected] or call us on 0161 757 0203.
Q - How do I contact technical support?
A - Please contact [email protected] or call us on 0161 757 0203.