once your in, we go all in
Once you are part of the OPSYS Legion, we have an obligation to you for life.
We hope to earn your trust and loyalty, as we provide you with the tools to constantly stay OP and ahead of your rivals for as long as you are gaming with an OPSYS machine.
Our systems are built to last and so we have no problem offering you all the cover stated below - completely free-of-charge.
Let the experts handle things
You read that right, free labour cover FOR LIFE!
Be it needed for a future upgrade, a maintenance service or replacing a faulty part - we will never charge you for the cost of us working on your machine.
Even if your PC is out of its part warranty cover period, we won't charge you anything for taking a look to see if we can repair it without the need to change any parts. If not, we will have at least diagnosed the issue so we accurately recommend what you need to upgrade.
We stand by our product reliability, and one way we can ensure your OPSYS PC operates to the best of its ability is by only authorising our team of highly skilled engineers to work on our systems. This way we can control how and what parts go into your computer so that we can provide the best level of support should anything need changing or you encounter any problems.
We're that confident in our systems
Following the industry norm just isn't the OPSYS way. We buck the trend of 1 or even 2-year, parts cover by extending this to a full THREE YEARS cover for every component in our machines for the ultimate in peace of mind.
This means if we suspect faulty hardware as part of our CS investigation, we will collect the PC and replace the part with a new, like-for-like or better alternative component - all at no cost to you*.
*Free courier collection service limited to UK customers only. Exclusions apply. Please see our full terms below for more info.
ALWAYS HERE TO HELP, NO MATTER WHAT
Whether you need upgrade advice, have technical queries that need answering, or you're having software trouble - we don't abandon you after you order from us.
We are your wing-man, your partner in crime, your cover fire, YOUR PC PROVIDER, and we are here to help you win - indefinitely.
An MOT FOR YOUR RIG
OPSYS owners are entitled to a PC healthcheck every year where we will clean, run full diagnostic tests and optimise your system in any way we can to ensure your machine lasts as long as possible.
The long print
1.1: OPSYS offer a lifetime warranty on all our PCs for labour and technical support cover. All systems come with a 3-year parts warranty with a free 30-Day collection and return shipping service during this period (Applies to UK addresses only).
1.2: The same warranty applies to our European customers, but the buyer is responsible for any shipping costs unless the return is authorised within 14 days from the date of delivery, in which case, OPSYS will cover the shipping costs.
1.3: We believe it to be the best value-add warranty available and it comes as standard with all OPSYS PCs.
1.4: In addition to the system warranty that we offer, all additional Goods that we supply are warranted free from defects for 12 months from the date of supply. This warranty does not affect your statutory rights as a consumer.
1.5: Goods found by us to be defective during the warranty period will be repaired or replaced with an item of an equal or better performance at the time a return material authorisation ("RMA") is generated.
1.6: All Products being returned under warranty must have been issued with a valid RMA number. Any goods received by us without a valid RMA number will be rejected and returned to sender.
1.7: If you order a dedicated graphics card and the AIB (add-in-board) manufacturer name is not specified in the product description or on the final invoice, then you will receive a graphics card that meets the specification of the model/version stated.
1.8: If the graphics card is exchanged under the warranty, then we will supply a graphics card that meets or exceeds the specification of the model/version stated.
1.9: This model may be from a different AIB manufacturer and as a result the actual performance may be slightly higher or lower than the original model.
1.10: Following a technical inspection and diagnosis of a returned product, the warranty cover will not apply if a fault is reasonably believed to have been caused by any of the following;
1.11: Any visible signs of physical damage, will be assumed to be caused by the customer if not reported to OPSYS within the first 5 days following delivery. These can be repaired but the replacement parts and associated labour required will be chargable.
1.12: Unless otherwise stated, all LCD/LED panels should be considered as class 2, which comply with ISO ISO-9241-302, 303, 305, 307: 2008 pixel defects. Dead pixels on LCD/LED panels are covered under the manufacturers' warranty terms and conditions. We do not guarantee that you will receive a replacement screen should your screen develop one or more dead pixels.
1.13: We cannot be held responsible for loss of data, or need to remind you about backing up your data. Your data is your responsibility and you should take all necessary precautions to reinstate if a loss occurs. It is possible that hard drives and/or solid-state drives may be formatted or replaced when returned under warranty regardless of any correspondence stating otherwise.
1.14: Your warranty maybe voided under the following conditions:
1.15: If the actions of an unauthorised person installing components cause damage to the computer, your warranty will be void.
1.16: If you install components that are not purchased from us and they cause problems with your computer, your warranty will be void.
1.17: If you install components that are not purchased from us, we may not be able to adequately support you in installing them or help with any problems you have relating to the components you have installed. We will however be able to guarantee to support you in installing components purchased from OPSYS, providing you have purchased them from us or through our upgrade service.
1.18: Accidental Damage including water damage will render your warranty void.
1.19: We reserve the right to suspend the warranty or refuse service if your Case, Motherboard, Power Supply, CPU or BIOS have been replaced without authorisation.
1.20: Any tampering, repair or modification by unauthorised personnel voids the warranty.
1.21: Should you take any goods purchased from us to a 3rd party and have them attempt to diagnose or repair a fault on the computer, you may VOID all warranties on the order and we will not cover the costs of any onsite or call out charges as we do not provide or charge you for onsite warranties.
1.22: If you have any problems with your order you must contact us for advice and if necessary, obtain an RMA number and return the item to us for service through the specified returns procedure.
1.23: In the event of any failure of software or hardware, we will not be held liable to replace, re-install or compensate for any software that is lost, damaged or corrupted. This exclusively applies to software provided free of charge by us or any third-party software that was installed by you.
1.24: If a product is repaired outside of the warranty period specified on your order, unless otherwise specified the warranty provided on any replacement parts is capped at a maximum of three months from the date of redelivery.
1.25: Any PC system returned to us under warranty which is found to have no fault, or the problem described is as a result of additional hardware or software installed since delivery, malware infection or virus infection, you will be liable to a flat fixed rate charge of £50 to fix the problem with free collection and return shipping.
1.26: In situations where the problem is caused by user damage, the replacement component(s) will be offered at a competitive price.
1.27: Any charges for out of warranty work carried out include VAT at 20%, unless otherwise stated.