1.1: OPSYS offer a lifetime warranty on all our PCs for labour
and technical support cover. All systems come with a 3-year parts
warranty with a free 30-Day collection and return shipping service
during this period (Applies to UK addresses
1.2: The same warranty applies to our European customers, but
the buyer is responsible for any shipping costs unless the return
is authorised within 14 days from the date of delivery, in which
case, OPSYS will cover the shipping costs.
1.3: We believe it to be the best value-add warranty available
and it comes as standard with all OPSYS PCs.
1.4: In addition to the system warranty that we offer, all
additional Goods that we supply are warranted free from defects for
12 months from the date of supply. This warranty does not affect
your statutory rights as a consumer.
1.5: Goods found by us to be defective during the warranty
period will be repaired or replaced with an item of an equal or
better performance at the time a return material authorisation
("RMA") is generated.
1.6: All Products being returned under warranty must have been
issued with a valid RMA number. Any goods received by us without a
valid RMA number will be rejected and returned to sender.
1.7: If you order a dedicated graphics card and the AIB
(add-in-board) manufacturer name is not specified in the product
description or on the final invoice, then you will receive a
graphics card that meets the specification of the model/version
1.8: If the graphics card is exchanged under the warranty, then
we will supply a graphics card that meets or exceeds the
specification of the model/version stated.
1.9: This model may be from a different AIB manufacturer and as
a result the actual performance may be slightly higher or lower
than the original model.
1.10: Following a technical inspection and diagnosis of a
returned product, the warranty cover will not apply if a fault is
reasonably believed to have been caused by any of the
- Any defect in the goods believed to be caused from fair wear
- Wilful damage,
- Accidental damage (E.G. water damage),
- Negligence by you or any third party (e.g. not using a surge
- Use otherwise than as recommended by us or the manufacturer
(e.g. in an unventilated / hot or dusty environment).
- Failure to follow the manufacturer's instructions, or any
alteration or repair carried out without the manufacturer's
- Installation of malicious software.
1.11: Any visible signs of physical damage, will be assumed to
be caused by the customer if not reported to OPSYS within the first
5 days following delivery. These can be repaired but the
replacement parts and associated labour required will be
1.12: Unless otherwise stated, all LCD/LED panels should be
considered as class 2, which comply with ISO ISO-9241-302, 303,
305, 307: 2008 pixel defects. Dead pixels on LCD/LED panels are
covered under the manufacturers' warranty terms and conditions. We
do not guarantee that you will receive a replacement screen should
your screen develop one or more dead pixels.
1.13: We cannot be held responsible for loss of data, or need to
remind you about backing up your data. Your data is your
responsibility and you should take all necessary precautions to
reinstate if a loss occurs. It is possible that hard drives and/or
solid-state drives may be formatted or replaced when returned under
warranty regardless of any correspondence stating otherwise.
1.14: Your warranty maybe voided under the following
1.15: If the actions of an unauthorised person installing
components cause damage to the computer, your warranty will be
1.16: If you install components that are not purchased from us
and they cause problems with your computer, your warranty will be
1.17: If you install components that are not purchased from us,
we may not be able to adequately support you in installing them or
help with any problems you have relating to the components you have
installed. We will however be able to guarantee to support you in
installing components purchased from OPSYS, providing you have
purchased them from us or through our upgrade service.
1.18: Accidental Damage including water damage will render your
1.19: We reserve the right to suspend the warranty or refuse
service if your Case, Motherboard, Power Supply, CPU or BIOS have
been replaced without authorisation.
1.20: Any tampering, repair or modification by unauthorised
personnel voids the warranty.
1.21: Should you take any goods purchased from us to a 3rd party
and have them attempt to diagnose or repair a fault on the
computer, you may VOID all warranties on the order and we will not
cover the costs of any onsite or call out charges as we do not
provide or charge you for onsite warranties.
1.22: If you have any problems with your order you must contact
us for advice and if necessary, obtain an RMA number and return the
item to us for service through the specified returns procedure.
1.23: In the event of any failure of software or hardware, we
will not be held liable to replace, re-install or compensate for
any software that is lost, damaged or corrupted. This exclusively
applies to software provided free of charge by us or any
third-party software that was installed by you.
1.24: If a product is repaired outside of the warranty period
specified on your order, unless otherwise specified the warranty
provided on any replacement parts is capped at a maximum of three
months from the date of redelivery.
1.25: Any PC system returned to us under warranty which is found
to have no fault, or the problem described is as a result of
additional hardware or software installed since delivery, malware
infection or virus infection, you will be liable to a flat fixed
rate charge of £50 to fix the problem with free collection and
1.26: In situations where the problem is caused by user damage,
the replacement component(s) will be offered at a competitive
1.27: Any charges for out of warranty work carried out include
VAT at 20%, unless otherwise stated.